Shipping & Delivery Policy

At Ashurst Equestrian & Country, we aim to provide clear and transparent delivery information so customers understand how and when their orders will arrive.

Delivery Area

We deliver to customers throughout the United Kingdom.

Delivery options, estimated delivery times, and any applicable charges will be shown at checkout before an order is confirmed.

Fulfilment Model

We operate a hybrid fulfilment model.

Some products are stocked in our own warehouse and are available for immediate dispatch or local collection. In addition, we work with established UK distributors and manufacturers who dispatch certain products directly from their facilities.

This allows us to offer a wider range of products while maintaining customer service and accountability.

Dispatch Times

Warehouse-stocked items are typically dispatched within 1–2 working days.

Products dispatched directly from our partner distributors may require additional processing time depending on supplier availability. Estimated delivery timeframes are displayed at checkout where possible.

Orders containing a mixture of warehouse-stocked and supplier-dispatched items may arrive in separate deliveries.

Delivery Services

Orders are delivered using standard UK courier services.

Typical delivery times after dispatch are generally 2–5 working days, depending on the product and delivery method.

Delivery costs are calculated automatically at checkout based on order weight, size and delivery location. Customers will always see the final delivery cost before completing their purchase.

Some large or palletised items may require specialist delivery and may incur additional delivery charges. Where applicable, this will be clearly shown before order confirmation.

Local Delivery & Click & Collect

We offer local delivery and Click & Collect options for selected products.

Certain bulky items such as horse feed and bedding may be restricted to delivery within a defined local radius due to transport requirements. Customers will be notified at checkout if geographic limitations apply.

Click & Collect orders will be available once stock has been prepared or received. Customers will be notified when their order is ready for collection.

Split Shipments

Where an order contains items from multiple fulfilment locations, products may be delivered separately. No additional delivery charge will be applied unless clearly stated during checkout.

Delivery Delays

While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to supplier availability, courier issues or other external factors. Customers will be informed if significant delays arise.

Customer Support

Ashurst Equestrian & Country remains the primary point of contact for all delivery queries, including items supplied by partner distributors.

Customers can contact us via our website contact page or by email for assistance with delivery, tracking or order enquiries.

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Business Details

Ashurst Equestrian & Country
Trading name of Ashurst Equestrian and Pet Ltd

Company No: 15477370
VAT No: GB 460 0838 08

Trading address / Shop
The Dutch Barn
Carewell Farm
St Piers Lane
Dormansland
Lingfield, Surrey
United Kingdom
RH7 6PN

Registered office
Barnside
Norwood Hill
Horley
England
RH6 0ET

Contact
sales@ashurstequestrian.co.uk
Tel: 01293 862440
WhatsApp: 07708 411724