Shipping policy
Shipping Policy
Thank you for shopping with Ashurst Equestrian & Country! We strive to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policy below.
Processing Time
- All orders are processed within 2-4 business days. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order is dispatched.
Shipping Rates & Delivery Times
- Local Delivery: Available for customers within 0 to 20 miles of Warehouse [RH2 8QD}. Delivery is free for orders over £50.00; a small fee of £5.00 applies to orders below this amount. Deliveries are typically made within 2-4 business days.
- Standard Shipping: Flat rate of £5.00. Estimated delivery within 2-4 business days.
- Express Shipping: Available for £12.00 with delivery within 1-2 business days.
Click & Collect
- We offer a free pickup option from our warehouse:
📍 Ashurst Equestrian & Country Warehouse
[The Old Calfhouse, Mynthurst Farm, Smallshill Road, Leigh, Surrey RH2 8QD]
Please wait for a "Ready for Pickup" email before coming to collect your order.
International Shipping
- We currently do not ship internationally. Stay tuned as we expand our shipping locations.
Order Issues
- If you experience any issues with your order (delays, missing items, etc.), please contact us at orders@ashurstequestrian.co.uk or call 01293 862440. We’ll be happy to assist you!
Additional Information
- We are not responsible for delays caused by unforeseen circumstances (e.g., weather, courier delays).
- Please ensure your shipping details are correct at checkout.
- Mistakes may result in delayed or lost shipments.
Thank you for supporting Ashurst Equestrian & Country!
If you have any questions about shipping, don’t hesitate to reach out.
Warm regards,
The Ashurst Equestrian & Country Team 🐾